01 / PRINCIPLE
Governance
Executive ownership, service scopes and clear escalation pathways.
TRUST CENTRE
Trust is an operating discipline.
Discover our approach to responsible fundraising, information handling, governance, safeguarding and operational risk.
ACCOUNTABILITY
Evidence over empty assurances.
Our work involves people, client data, public-facing interactions and business systems. We publish governance information to help clients and partners undertake their own due diligence.
OUR COMMITMENTS
How we approach trust.
02 / PRINCIPLE
Privacy and data protection
Need-to-know access, defined handling requirements and documented privacy practices.
03 / PRINCIPLE
Responsible fundraising
Training, approved communication, quality monitoring and informed supporter consent.
04 / PRINCIPLE
Vulnerable persons
Additional care for people who may be vulnerable, including a commitment to avoid pressure or exploitation.
05 / PRINCIPLE
Technology and continuity
Risk-based access, backups, monitoring and incident response appropriate to services.
06 / PRINCIPLE
Transparency
Public access to policies, engagement terms and complaint procedures.
INSURANCE EVIDENCE
Public liability insurance
A certificate supplied in the original workspace states public and products liability cover of $20 million, with an expiry of 12 April 2027. Confirm policy status and applicability with our team before relying on this information.
Certification status
Publication of policies and security practices does not establish ISO 27001 certification or any independent third-party attestation. Request current certification evidence separately where required.